Store Policies

Shipping & Delivery

At Kmluxe, we are dedicated to providing fast and reliable shipping, ensuring your luxury hair extensions reach you swiftly and securely.

Standard Processing & Shipping Timeline

• Total Delivery Time: 8–12 business days
• Processing & Production: 3–6 business days (includes quality inspection at our UK facility)
• Final Dispatch: Shipped via Royal Mail once quality approved

Shipping Options

• Royal Mail Special Next Day Delivery (£11.95): Guaranteed delivery to your doorstep within 1 business day after the initial processing period.
• International Shipping (£29.99): Shipped via DHL or FedEx. Please allow 7–12 business days for delivery once dispatched.

Please note: weekends and bank holidays are not included in delivery timeframes. Packages may experience slight delays during peak seasonal periods and public holidays. We advise customers to order in advance to account for these times.

Pre-Orders

If an item is out of stock, you can secure it through our pre-order option. Pre-ordered items will be processed and shipped within 8–14 business days from the date your order is placed.

Return & Exchange Policy

At Kmluxecollection, customer satisfaction and hygiene are our top priorities. Due to the nature of our products and strict hygiene regulations, we do not accept returns or offer refunds on hair extensions. We offer exchanges only.

If you believe you have received an incorrect item or there is an error with your order on our end, please contact us within 5 days of receiving your shipment to initiate a claim. Our team will review your request and provide instructions if an exchange is approved.

Exchange Requirements

• Requests for an exchange must be initiated within 5 days of delivery.
• Bundles, closures, and laces must be completely unworn, unaltered, and returned in their original packaging and condition.
• Customers are responsible for all return shipping costs. You must use a Royal Mail Next Day Delivery service that requires a signature upon receipt. Kmluxecollection is not liable for items lost in transit during the exchange process.

We cannot accept exchanges for:

• Products that have been opened, worn, untied, brushed, or chemically/thermally altered
• Products missing their original tags, bands, or packaging
• Claims made past the 5-day delivery window

Once your returned item is received and inspected by our team to ensure it meets our quality requirements, we will notify you via email regarding the status of your exchange.

Customs & International Fees

Please note that international shipments (orders placed outside of the UK) are subject to customs clearance procedures, which may result in additional import duties, local taxes, or fees. It is the sole responsibility of the customer to cover these fees.

Address Verification Policy

Please verify the accuracy of both your shipping and billing addresses before proceeding to checkout. Once an order is confirmed, modifications to the shipping address or order contents cannot be accommodated.

We are unable to offer replacements, rerouting, or refunds for packages that cannot be delivered due to inaccurate or incomplete address information provided by the customer.

Payment & Fraud Protection

We accept all major Credit/Debit Cards, Visa, Mastercard, and Apple Pay.

To ensure security, our system automatically screens orders for fraudulent activity.

Contact & Complaints

For any inquiries, exchange requests, or complaints, please reach out to our customer service team at Kmluxecollection10@outlook.com.

We aim to respond to all emails within 48 hours. We kindly ask for your patience as we address your inquiry.